Terms and Conditions
General Terms and Conditions
These are the General Terms and Conditions of Veronika Kotková, based at Korunní 26, Praha 2 (hereinafter referred to as the “Provider”).
By accepting the offer, the Provider’s customer (hereinafter referred to as the “Client” or “Customer”) agrees to these General Terms and Conditions. In case of any conflict between the General Terms and Conditions and the specific offer, the provisions in the offer shall take precedence.
1. General Provisions – The foundation of our trust
1.1 Validity of the Offer. The offer submitted by the Provider is valid for 10 days from the date of submission.
1.2 Scope of Offer. Unless explicitly stated otherwise, the offer does not include:
- licenses for photos, 3D renders/computer animations/visualizations, illustrations, fonts, videos, music,
- printing and production costs (print specs and production not included),
- samples, mock-ups, proofs,
- domain purchase and management, web hosting, server management and backups, SLA guarantees,
- courier services, transport,
- travel costs outside of Prague.
1.3 Communication. Communication between the Provider and the Client will take place via email. Only individuals authorized to act on behalf of the Provider and the Client (as specified in the offer) are entitled to communicate and make binding commitments (accepting offers, negotiating obligations, receiving deliverables). Any contact changes must be communicated in writing without undue delay.
1.4 Intangible Deliverables. If the deliverables include intangible content, the applicable provisions of §2633 et seq. of the Civil Code shall apply unless the offer explicitly includes a license agreement.
1.5 No Poaching. The Client agrees not to directly or indirectly engage or cooperate with the Provider’s subcontractors or employees (outside of a mutual agreement with the Provider) for similar services during the course of the contract and for three (3) years following the delivery of the last part of the work. Breach of this clause will result in a contractual penalty equivalent to the total amounts invoiced by the Provider in the past three years of cooperation.
1.6 Confidentiality. Both parties agree to keep all information and data shared during the collaboration confidential and not disclose it to third parties.
1.7 Cancellations of Consultations, Meetings, or Workshops.
Life happens—if you need to cancel a consultation, meeting, or workshop, just reach out and we’ll figure it out together. Unless we agree otherwise, these are the default rules:
Consultation or Meeting Cancellations:
- More than 7 days in advance: no charge.
- 6 days to 24 hours in advance: 50% of the fee charged.
- Less than 24 hours in advance: 100% of the fee charged (due to reserved time and prep).
Training or Workshop Cancellations:
- More than 14 days in advance: no charge.
- 13 to 7 days in advance: 50% of the fee charged.
- Less than 6 days in advance: 100% of the fee charged (due to reserved time and prep).
2. Deliverables – How we’ll work together
2.1 Scope of Work. The Provider undertakes to create and/or implement professional deliverables such as business, brand, and/or marketing strategies, as defined in the accepted offer. This includes consultancy in branding (e.g., improvements in processes), marketing strategy, campaign development, etc. The Provider’s proprietary know-how is not part of the deliverables. The method of delivery is agreed individually and defined in the offer and in Section X (Payment Terms and Handover of Deliverables).
2.2 Delivery Timeline. The delivery date specified in the offer is final; however, the Provider reserves the right to adjust the timeline if the Client’s cooperation (including approvals and materials) is delayed, if the brief changes during the process, or if a different delivery approach is mutually agreed due to technical issues or project evolution.
2.3 Client Cooperation and Materials. The Client is responsible for the accuracy and legality of any materials provided to the Provider, especially if used in promotional activities. The Provider is not obliged to verify this. The Client ensures that no third-party rights are infringed.
2.4 Unsuitable Instructions. If the Client’s instructions are inappropriate or potentially violate legal norms, industry standards, ethical advertising principles, or third-party rights, the Provider will inform the Client in writing, including potential negative consequences.
3. Final Provisions – If things go south
3.1 Termination of the Contract.
Either party may terminate the agreement with immediate effect in writing if:
- The other party becomes insolvent, files for bankruptcy, is placed into liquidation, or similar situations occur (e.g., appointment of a trustee or administrator). The Provider is entitled to payment for all completed or meaningful partial deliverables, based on the offer or its approved parts.
- The other party seriously breaches these Terms and fails to remedy the situation within 30 days of receiving written notice. The Provider is entitled to payment for both completed and unfinished phases of the work.
- Either party is unable to continue performance for more than 2 months due to force majeure or other reasons. The Provider is again entitled to payment for completed or valuable work delivered to that point.
In other cases, either party may terminate the agreement by giving a one-month written notice. If the delivery date is in question, it shall be assumed to be three working days after proven dispatch. In such a case, the Provider is entitled to payment for completed and unfinished (but relevant) phases.
3.2 Consequences of Termination. Termination does not affect ongoing obligations such as licenses (as agreed in the offer), confidentiality, and payment for work already delivered or in progress.
3.3 Disputes.
The contractual relationship is governed by Czech law. Both parties commit to making every effort to resolve disputes through negotiation, using authorised representatives or mediation. This effort to reach an amicable solution should last at least two months before taking legal action.